Frequently Asked Questions

Frequently Asked Questions

Find quick answers to common questions about booking hotels, renting cars, and managing your reservations.

What are the standard check-in and check-out times at hotels?

Standard check-in time is generally between 2:00 PM and 4:00 PM, while check-out is typically between 10:00 AM and 12:00 PM.

Can I request an early check-in or late check-out?

Yes, early check-in and late check-out are possible, but subject to availability and may incur additional charges. You can mention your preference in the "Special Requests" section when booking or contact the hotel directly closer to your arrival date.

What do I need for hotel check-in?

For check-in, you will generally need a valid photo ID (passport for international guests) and the credit card used for the reservation. Some hotels may also require a printed or digital copy of your booking confirmation.

What if I arrive at the hotel after standard check-in hours?

Most hotels have a 24-hour reception or arrangements for late arrivals. If you plan to arrive after standard check-in hours, it is recommended that you inform the hotel in advance. Some hotels may require a credit card guarantee for late check-ins.

Can I leave my luggage at the hotel before arrival or after departure?

Yes, most hotels offer luggage storage facilities for guests arriving before the check-in time or departing after the check-out time. This service is often free, but it is best to confirm with the specific hotel.

Are there any hidden fees?

No, there are no additional charges beyond the displayed prices; only the tax will be paid to the hotel or car rental agency.

Is it possible to book without a credit card?
Yes, you can pay for your reservation via PayPal or any other offline payment method, such as bank transfer or Western Union.

How do I know if my reservation is confirmed?
Once the booking form is completed, the confirmation page will appear. We also send you this confirmation by email. It includes all the details of your reservation, including the booking number. All you have to do is enjoy your stay.

Does the hotel require a deposit or advance payment?
The advance payment is indicated on the voucher.

What is the difference between a double room and a twin room?
A double room has one double bed, and a twin room has two single beds. If the room is listed as "Twin/Double," it means it can have either a double bed or two single beds. Please indicate your preference under "Special Requests."

For hotels, are the rates shown per person or per room?
Prices are per room.

Is breakfast included in the rate?
Depending on the hotel and room type, when booking, complimentary and paid meal plans are displayed next to the room details.

How do I know if my reservation has been canceled?
After canceling your reservation, you will receive an email confirming your cancellation. If you do not receive this email, please check your spam/junk mail folder. Alternatively, you can track the status of your cancellation request in your account on the website.

How do I rent a car for my next trip?

On All in One Travel, you can rent a car just like you book a hotel room. In the car section, you'll find search options with a variety of vehicles to suit your travel needs, ensuring a safe and comfortable journey.

Until what time can I cancel my online reservation? (Maximum cancellation period)
When booking, it's important to read the hotel's policies and conditions.

If I booked online, can I contact the hotel directly to change or cancel my reservation?
Yes, you can contact the hotel at any time to change or cancel your reservation if the online booking system doesn't allow you to change the reservation date. Our team will be happy to answer any questions or requests you may have.

Need more help?
If you haven't found the answer to your question here, please don't hesitate to contact our customer support team. We're available to assist you with all aspects of your booking.